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"An excellent customer care service must revolve around customer satisfaction. "
Staff Empresarial, Spanish magazine specialized in marketing and communication, addressed to the main company executives in Spain, interviews Vicente Lopez about the key factors for excellency in the contact center.
"New survey about customer satisfaction with the customer care services of the telecommunications industry. "
The Contact Center Customer Experience Barometer 2012 has been recently published. As part of the study we have analyzed the degree of satisfaction of the telecommunications customers with its customer care services.
"GSS Group has been selected by the Ministry of Education in Argentina for ambitious education project. "
The Ministry of Education in Argentina has selected GSS Group for the management of the call center of the education project “Pensá en Grande” whose objective is to offer a differential service to the students of the city of Buenos Aires via telemarketing and customer care.
"The pharmaceutical Industry and the Contact Center: A combination with a lot of strength."
Probably, many executive directors of pharmaceutical companies have wondered how they can improve their relationship with their customers, doctors or pharmacists when they know that some of their customers are not visited that often...
