"GSS Group Wins at the Contact Center Awards."
Last night in Madrid, Contact Center handed out its prizes for Excellence in Customer Services in the Spanish industry. GSS was one of the companies acknowledged in the "Special Contact Center Recognition" category with a Special CC Voice of Experience Award for his history in the contact center sector. Mr. Vicente López, President of GSS Group, accepted the statuette.
Contact Center, a company with 10 years of experience in this field, decided to grant the prizes last night for the best customer services in the Spanish industry. More than 200 professionals had a unique networking opportunity at the event which makes even more possible the processing of new ideas and business solutions that will generate good job growth. This awards ceremony unfolded in an excellent musical setting, marked by a performance by the actors of the successful musicals "We Will Rock You" and "Mamma Mia", under the choreographic supervision of Orietta de la Peña.
An impartial pane of judges assessed the candidatures of each bank, insurance company, industry and public administration and determined the winners in the "Customer SErvices Awards", "Technological Development Awards" and "Special Contact Center Recognition" categories, each with their coresponding sub- categories. The companies acknowledged were Unisono, Unitono, Iberdrola, Sertel, Openbank, Adeslas, Línea Directa, BBVA, Transcom, Cigna, Citibank, Acquajet, Caja Madrid, Banco Santander, Konecta, Adif, ONCE, Sennheiser, Avaya, Caixanova, Rainbow, Xupera, Securitas Direct, Asitur, Bosch, NH, Agencia Tributaria, Alhambra- Eidos, GSS and Altitude.
This original initiative was born out of the intention to reward the public administrations, banks, insurance companies, telecommunications companies and indsutry in general that have committed to contact centers as valuable departments for their entities and that make an effort each day to offer their customers the best service. Moreover, it aims to acknowledge the contributions to the success of this sector of the service providers and contact center solution companies in their work to achieve their clients' business objectives.
According to several studies carried out on the quality and reality of contact centers in Spain, it can be deduced that there has been significant growht in this field. Madrid is the autonomous region with the largest number of platforms with a total of 33, followed by Andalusia with 19, and Catalonia, with 14.
Some significant figures can also be gathered from these studies with regards to the job growth generated by sector companies including the platforms located abroad. In 2008, they accounted for 81,793 jobs; in other words, 5.3% more than the year before. The number of jobs in Spain remained stable at around 60,000.
Out of all the employees of customer service centers in Spain, Madrid represents 42%, followed by Andalusia, Barcelona and Galicia which account for 19%, 10% and 8% respectively.