Utilities
GSS offers comprehensive solutions to control and manage all the different aspects of the energy market by applying the most innovative technologies for multi-channel customer management services in order to achieve the highest possible efficiency and quality with a positive impact on sales.
We are specialists in the provision of energy sector services outsourcing as we offer a 24x7 customer service channel and improve customer satisfaction and loyalty.
Who this is aimed at
- Gas companies.
- Large electricity companies.
- Water entities.
Services
-
Face-to-face actions to switch to the free market.
-
Telephone sales actions: recruit new customers, market services, billing, etc.
-
Sales force to market products.
-
Call center providing information and management of new accounts and cancellations, counter readings, billing and collections.
-
Virtual office management. Web collaboration.
-
24x7 breakdown service.
-
Face-to-face management of sales offices.
-
Permanent database updating service.
-
Mystery Shopping
-
Etc...
